POLICY AND PROCEDURE
POLICY AND PROCEDURE
The following information details some of the key policies and procedures have been put in place to ensure that we are working as safely as possible for all patients, visitors, staff and colleagues. These policies and procedures form part of an extensive risk assessment process and are under constant review. Patient and visitor feedback is invited as part of this process.
If you or anyone in your household develops any symptoms of Coronavirus, including cold-like symptoms, sore throat, temperature or fever, loss of taste and/or smell, muscular aches that are not related to your injury, or general feelings of being unwell, between now and any appointment with us, you must contact us to let us know and to re-schedule your appointment. You and your household must have been symptom-free as a household for 14 days before attending an appointment with us.
If you are shielding you must let us know ahead of your appointment.
When you book an appointment with us we will email an invoice to you so that you can prepay using internet banking if you would like to.
We are accepting card payments and exact cash only (we are not handling change).
The forms that we require patients to complete are emailed in password-protected pdf format and will be sent to you before your appointment. If you are unable to complete these forms for any reason then a paper copy will be used when you arrive. Completing them at home and either returning them by email or bringing them with you printed out will help to minimise risk and to ensure the smooth running of appointments so please try to do this if you can.
The information that we supply to new patients in leaflet format will be sent to you as a pdf ahead of your appointment for you to read.
When you arrive to your appointment please wait in your car or on the driveway until the exact time of your appointment, please only enter the clinic early if you have paperwork or forms to complete.
If you need to bring someone with you to attend your appointment you must notify us in advance. Anyone who attends your appointment with you must comply with all policy and procedure.
You must wear a face mask to your appointment.
Our practitioners will be wearing PPE.
You must use hand sanitiser when you enter and when you leave the clinic.
If possible/appropriate please arrive wearing comfortable clothing such as sports wear. If you are bringing clothes to change into please bring a suitable bag to put your original clothing into and leave in your change of clothes, do not change back into your original clothing.
PPE will be changed and treatment rooms and facilities will be cleaned in between patients.
For transparency we need to make it clear to you that we cannot maintain 2 metre distancing during treatments.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
We provide you with a list of stored cookies on your computer in our domain so you can check what we stored. Due to security reasons we are not able to show or modify cookies from other domains. You can check these in your browser security settings.
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
If you do not want that we track your visit to our site you can disable tracking in your browser here:
We also use different external services like Google Webfonts, Google Maps, and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Google reCaptcha Settings:
Vimeo and Youtube video embeds:
The following cookies are also needed - You can choose if you want to allow them: